Welcome


 
 
Customer Service Training in 30 minutes
 
As a young boy growing up in the British Virgin Islands in the seventies, it was disrespectful not to acknowledge anyone you came in contact with, especially if that person was an adult. Good morning, good afternoon and good night were the greetings most often used. To this day I acknowledge everyone I come in contact with even if I don't care for that person or I know that person don't care for me.
  • I am pleased to offer this training opportunity to you at no charge. I am confident that you will reap many benefits from the successful completion of this course.  At the end of this course you will master good customer service traits", phone and email communication, major do's and don’ts" in customer service and dealing with tough customers.You will also view some very inspiring and informative videos. All this in under 30 minutes!
     
  • Good candidates for this course are hospitality employees, health services employees, managers, owners and those involved in the tourism industry. 
     
  • There is a short survey and test at the end of the course.  
     
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Trainer: Robert Jones, Retired US Army, loves basketball and gardening
Education: Master of Science in Management, Bachelor of Science in Hospital Management
Born: British Virgin Islands
Work: Business Systems Analyst , Indiana State Department of Health Contact info: robjones110@gmail.com